FREQUENTLY ASKED QUESTIONS

 

Here are some answers to the most frequently asked questions by our customers

 

How to book a stay at Camping *** Les Truffières?

 

By internet: choose your type of rental or camping pitches, fill out the form and validate. A deposit of 30% is required for rent.

You will receive a reservation confirmation or a rejection as soon as possible.

If you choose to pay by bank transfer, a confirmation email will be sent to you with our Iban to make your payment.

 

By phone: we are at your disposal at 04.75.04.68.35

 

When and how to pay the balance of my stay?

The balance of your stay must be paid 30 days before your arrival.

An email will be sent to you when settling your balance with the choice of payment.

By internet: get your credit card, then press the payment tab of the balance of our website.

By mail: by sending us your checks or holiday vouchers (ANCV) to the following address:

Camping Les Truffières

CD201

07700 Saint Marcel of Ardèche

 

 

How much are the fees?

 

The booking fees are 8 €, they are applicable only on rental.

 

 

I know camping, can I choose my location?

 

When you book, you can specify your expectations and desires, to the extent of availability we will assign you the location best suited to your needs.

 

What methods of payment are accepted within the campsite?

 

Bank checks, holiday vouchers, credit card (from 15 €), cash are accepted in all the services of the campsite.

 

 At what time can I arrive and settle in the rental?

 

In high season arrivals are from 15:00 until 20:00.

In the off season, the arrival time may be different depending on our availability.

 

At what time will my rental be vacated?

 

In high season, departures are from 8:00 to 10:00 maximum.

 

Can my pet come to Camping *** Les Truffières?

 

Yes, pets are accepted in camping but not in rentals (1st and 2nd categories prohibited).

An extra charge of 2 € per animal will be paid.

 

What climate does it have in Ardèche?

 

The campsite is located in the south of the department and enjoys a warm and dry Mediterranean climate in summer, sunny in spring.

 

 

Is my swim shorts allowed in the water space?

 

No, shorts are forbidden, only underpants and swim boxers are allowed.

 

Can I bring my barbecue?

 

No, individual barbecues are prohibited by prefectural decree.

 

What are the facilities in my rental?

 

All our rentals are equipped with fridge, microwave, sink, cooking plate or gas, toaster, coffee maker, kettle, crockery, cooking utensils, pots, air conditioning *, wooden terrace, garden furniture, parasol, baths of Sun…

* except in the Garrigue.

 

Do I have to plan my sheets?

 

Sheets are included in the rental. Rooms come with pillows and duvets.

 

Can I park my car next to my rental?

 

Yes, each of our pitches has the necessary space to park a vehicle.

 

It may be that we arrive very late, if the reception is closed, how is it going?

 

For a late arrival, you will find your keys at the bar.

 

Friends will join us for the night with a baby and we will be more than the capacity allowed in our rental,

how is it going ?

 

Our mobile homes are designed for a maximum number of people, including children and babies; any additional person will be refused in the rental.

 

My child is 4 and a half, can he go to the kids club?

 

No, the mini club accepts children from 5 years old.